Our team responds within one business day to clarify lead times, installation windows, and what to prepare before the crew arrives. For urgent scheduling matters, call us directly or check the FAQ page for common answers.
How delivery works
A clear sequence of what happens after you reach out, so you know what to expect at each stage of planning and installation.
We start with a conversation about your space, sun patterns, and how you plan to use the pergola. You share photos or measurements, and we note any local zoning rules that might affect the build.
A visit to your property helps us check ground conditions, drainage, and clearance for beams or retractable louvers. We sketch a rough layout and confirm which areas need shade at different times of day.
Based on your climate and style preferences, we recommend wood, aluminum, or composite structures. You receive a proposal with dimensions, finish options, and a clear breakdown of what each choice means for upkeep and longevity.
If your patio falls under local building regulations, we prepare the necessary documents and coordinate with the relevant authorities. This step is handled before any construction begins, so there are no surprises later.
Our crew installs the structure, integrates lighting or climbing plant supports, and applies weather-resistant finishes. We work around your schedule and keep the site tidy throughout the process.
Once the pergola is in place, we walk you through a simple maintenance calendar for tropical climates. You also get contact details for follow-up questions, whether it is about fabric replacement or seasonal adjustments.